Returns and Refund Policy

• If you would like to return a product because it differs from the one that you have ordered or have buyer’s remorse, or the Product does not meet with your expectations, contact the Customer Relations Department within 3 business days at email address: Sales@net72.co.za and follow this procedure:
• Quote your order number in the email and state the reason for wanting to return the product.
• Wait for an email from Net 72 with a “Goods Return Number” which gives you permission to send back the Product.
• When you have received this email, you must quote this number on a separate piece of paper and send the Product by mail, courier, or hand delivery to Net 72 in its original packaging.
• that must not be damaged or destroyed and so that it is resalable. If you will be sending the Product via mail or courier, you must securely wrap the Product to protect it against theft and damage. You must insure the parcel for the full retail value of the Product(s).
• In case of an Incorrect Product: Upon receipt of the Product(s), Net 72 will inspect the Product and its packaging and if it is resalable, Net 72 will notify you and send you the correct Product.
• In case you want to rely on Cooling Off: Upon receipt of the Product(s), Net 72 will inspect the Product and depending on the warranty of the Product, Net 72 will notify you and, in its discretion, pass a refund within a maximum of 30 days. The costs of sending the Product back to Net 72 are for your account.

In case the Products do not Meet with your Expectations

• Upon receipt of the Product(s), Net 72 will inspect the Product and depending on the warranty of the Product, Net 72 will notify you and in its discretion, pass a refund within a maximum of 30 days. The costs of sending the Product back to Net 72 are for your account.
• If you have returned a Product that has clearly been used or abused, or if the packaging has been damaged, Net 72 may refuse to pass a refund and it will notify you to collect the Product.

Thank You

NET 72